About VisualSupport - RemoteCall
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’...
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
Nov 16, 2023
Version 7.4.0003
- Other minor bug fixes
Previous Versions
Here you can find the changelog of VisualSupport - RemoteCall since it was posted on our website on 2016-10-30 23:52:34.
The latest version is 7.4.0003 and it was updated on 2024-04-19 20:53:55. See below the changes in each version.
VisualSupport - RemoteCall version 7.4.0003
Updated At: 2023-11-16
Changes: Nov 16, 2023
Version 7.4.0003
- Other minor bug fixes
VisualSupport - RemoteCall version 7.2.0002
Updated At: 2022-11-15
Changes: Nov 15, 2022
Version 7.2.0002
- Other minor bug fixes
VisualSupport - RemoteCall version 7.1.0001
Updated At: 2022-04-13
Changes: Apr 13, 2022 Version 7.1.0001
- Other minor bug fixes
VisualSupport - RemoteCall version 7.0.3003
Updated At: 2021-10-20
Changes: Oct 20, 2021 Version 7.0.3003
- Other minor bug fixes
VisualSupport - RemoteCall version 7.0.2001
Updated At: 2021-06-21
Changes: Jun 21, 2021 Version 7.0.2001
- Other minor bug fixes
VisualSupport - RemoteCall version 7.0.1009
Updated At: 2021-04-12
Changes: Apr 12, 2021 Version 7.0.1009
- Other minor bug fixes
VisualSupport - RemoteCall version 7.0.1006
Updated At: 2020-12-07
Changes: Dec 7, 2020 Version 7.0.1006
- Other minor bug fixes
VisualSupport - RemoteCall version 7.0.1001
Updated At: 2020-10-26
Changes: Oct 26, 2020 Version 7.0.1001
- Other minor bug fixes
VisualSupport - RemoteCall version 7.0.1001
Updated At: 2020-10-26
Changes: 26 Oct 2020 Version 7.0.1001
- Other minor bug fixes
VisualSupport - RemoteCall version 6.0.27005
Updated At: 2020-04-13
Changes: Apr 13, 2020 Version 6.0.27005
- Other minor bug fixes
Disclaimer
Official App Store Link
We do not host VisualSupport - RemoteCall on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
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